ROBERT J. HILTON
Asbury
Park, NJ 07712
SUMMARY
Results driven General Manager/ Operations Manager, with a background in revenue management, sales and marketing. Experienced in both financial management and staff positions in facilities management, operations, and finance. Skilled in the development of training and motivational programs. Well-developed communication and problem-solving skills with the ability to resolve difficult situations under adverse conditions by setting priorities, reorganizing efforts, and surpassing goals. Consistently obtained high performance through leadership and cohesive team building.
PROFESSIONAL EXPERIENCE
Blue Bay
Inn, LLC,
Atlantic Highlands, NJ
Currently General Manager
Manage and operate a five star high end Boutique Hotel with a total of 27
rooms of which 4 are upscale corporate apartments for long term stays.
The Blue Bay Inn is the only boutique hotel on the Jersey
shore, just minutes from the beaches of Sandy Hook. Manage luxurious
hotel with, deluxe suites and extended stay fully furnished apartments
are havens of enlightened comfort. Each lavishly designed guest room has
its own distinct style and character, with its own color scheme and
custom furnishings. The Blue Bay Inn is a gem on the Jersey shore, which
seamlessly integrates European style, elegance and grandeur with the
luxury and facilities of one of New Jersey's leading hotels.
Developed a Sales and Marketing program to increase both online
and
local business
Event Planner
Developed and executed an online e-mail champagne and manage data
base.
Developed, designed Brochures and corporate promotional booklets
to
drive commercial business.
Increased revenue and ADR during sluggish economy. Currently surpass
2007 revenue
Oversee crew for maintaining the property and housekeeping
departments
as well as all front of house services.
Joined area Chamber of Commerce and local networking groups to
build
relationships with local business, hospitals, religious organizations, civic
groups, private and
public travel and social clubs. Currently sit on the
Board of Directors for the Atlantic Highlands Chamber of Commerce.
Oversee elevator testing and maintain all state logs and records,
OSHA
safety rules and regulations,
guidelines relating to all aspects of human
resources
University
Property Management,
Englewood Cliffs, NJ
D.B.A. The Inns of Ocean Grove, Ocean Grove, NJ
General Manager- Hotel Division
Manage and operate with my team 3 hotels in Ocean Grove. While in my
position I opened one new facility, orchestrated and executed the purchase of a
second hotel/Bed and Breakfast and oversee the current renovation of a 250 seat
banquet / catering facility and hotel. Through branding and key internet
advertising The Inns of Ocean Grove have exceeded 1st, 2nd
and 3rd quarter projections and exceeded last years sales.
Implemented a central reservation center and call center to
increase customer satisfaction while reducing
payroll.
Plan, manage and execute the role of event coordinator for all
banquet functions.
Event Planner
Developed e-mail data base
Increased web activity by 500% in a 6 month period though web
re-design key word development and
search engine optimization.
Developed, designed and printed informational booklets to
increase customer satisfaction..
Oversee construction and repair work in all the hotel facilities.
Establish and build relationships with local business, hospitals,
religious organizations, civic groups,
private and public travel and social clubs, to build client base
and help create memories that ensure long term steady growth.
Developed employee handbook and guidelines relating to all
aspects of human resources including but not
limited to OSHA safety, rules, regulations
HAIR CLUB
FOR MEN AND WOMEN,
New York, NY 2004-2005
Managing Director of Manhattan Office
Managed 18,000 s/f flagship facility that provides surgical and non-surgical
hair restoration. As director of this high profile center I oversaw 48 staff
members including all surgical, sales, accounting, administrative and technical
staff. Increased productivity, reduced expenditures, organized and implemented
corporate structure to increase revenue and strategically brand the products and
company as a leader in the industry.
Saved over 165K in operating expenses
Increased non-surgical revenue by 10% and increased product sales
by 10%.
Increased client base 3% monthly and decrease attrition from 15%
to less than 7%
Produced an EBITDA of 1.3M
Decreased payroll through training by 5%
Reduced receivables from 144K to 10K
Planned, created, managed and executed marketing events to
generate revenue opportunities
Oversaw recruitment efforts and interviewing for all levels of
the organization; coaching the selection
process with line management.
INTRAWEST
CORPORATION,
Vancouver, British Columbia 2001-2004
Mountain Creek Resort, Vernon, NJ
Assistant Director of Revenue/Rental Manager
Responsible for the strategic planning and financial results for four key
divisions. As the international recruiter I oversaw 120 foreign workers,
managed over 175 employees including 6 supervisors. Created and implemented
training and motivational programs. Responsible for OSHA and labor laws.
Saved over 100K in operating expenses during the first year, 50K
the second year.
Generated a 65% gain in revenue over a 3-year period.
Decreased payroll by 10% through design, and education with
results of a 50K savings.
Reduced head count in overall staffing without jeopardizing
operations, by 10%.
Responsible for asset negations and purchases.
Treasurer for two resort associations, budgeting, asset
management, & public relations.
Asset management reduced theft, increased security.
Events coordinator developed, planned and coordinated a award
winning 15 week summer concert series
increasing revenue by 60%.
PROGRESSIVE CHARTER & TOURS,
Boonton, NJ 1997-2001
Director Sales and Marketing
Managed a company with assets totaling over 20M. Developed a marketing plan to
target key niche markets and expand on existing clientele. Increased revenue
through strong organizational, leadership, and strategic skills with a focus on
bringing new products to market.
Increased sales by 1.4M over a three year period.
Created 75 new destination tours, through practical, articulate
and creative marketing.
Negotiated contracts with resorts, restaurants and attractions
generating a 10% savings.
Developed brochures and direct marketing promotions.
Coordinated inside and outside sales team efforts to drive
revenue.
Managed tour directory, quarterly news bulletins, and databases.
Negotiated actuations of assets both real estate and equipment.
Presented the Intrawests prestigious excellence in financial
achievement award for 2004.
METROMEDIA
RESTAURANT CORP.
1996-1997
Restaurant Manager/Corporate Trainer
Designed and developed skilled training programs to process and manage a wide variety of corporate functions related to the restaurant industry, with a reputation for saving troubled stores by setting priorities, reorganizing efforts, development of training programs and surpassing goals.
Responsible for the financial results of four restaurant
locations.
Led two troubled stores to financial success and increased sales
over 300% in one years through training,
incentives, recognition, leadership and motivational strategies.
Managed accounting functions, store inspections, inventory
control and quality control.
Coordinated recruitment and training of personnel.
Taught team building, shift management, quality control and
interpersonal communication classes
throughout the tri-state area.
Rolled out new product lines and implemented core values to
promote up selling.
Established standard of service guidelines for east coast
stores.
Received financial excellence award for 1997.
HILTONS
RESTAURANT GROUP CORP.
1984-1996
Owner
EDUCATION
Hotel Restaurant Management & culinary art program, JOHNSON & WALES
UNIVERSITY, Norfolk, VA,
B.S. Business Management, Minor: Sales/Marketing, Elected President of Student
Body 1988, UPSALA COLLEGE, East Orange, NJ,
PROFESSIONAL AND COMMUNITY AFFILIATIONS
Executive Board of Directors on the Sussex County Horse Show (Treasurer -
05)
2000-2006
Director on the New Jersey State Fair Board Of Directors
Board of Directors for the Mountain Creek Homeowners Association (Treasurer)
2001-2004
Board of Directors for the Black Creek Homeowners Association (Treasurer)
2001-2004
Ocean Grove Chamber of Commerce
Asbury Park Chamber of Commerce